This agreement applies as between you, the User of this Web Site or Purchaser and Antel Ltd, the owner(s) of this Web Site. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.
No part of this Web Site is intended to constitute a contractual offer capable of acceptance. The Purchaser's order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to the Purchaser indicating that the order has been fulfilled and has been dispatched.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Web Site;
means any third party responsible for transporting purchased Goods from our Premises to customers;
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
means any products that Antel Ltd advertises and / or makes available for sale through this Web Site;
means: Antel Ltd, Unit 3.5 Central Point, Kirpal Road, Portsmouth, Hampshire, PO3 6FH, England;
means collectively any online facilities, tools, services or information that Antel Ltd makes available through the Web Site either now or in the future;
means any details required for the purchase of Goods from this Web Site. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
means any person or business that buys Goods from Antel Ltd from this Web Site;
means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
Means our place(s) of business located at: Antel Ltd, Unit 3.5 Central Point, Kirpal Road, Portsmouth, Hampshire, PO3 6FH, England
means any online communications infrastructure that Antel Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users"
means any third party that accesses the Web Site and is not employed by Antel Ltd and acting in the course of their employment; and
means the website that you are currently using.
These Terms and Conditions apply to personal and business customers.
3. International Customers
If Goods are being ordered from outside Antel Ltd's country of residence, import duties and taxes may be incurred once the Goods reach their destination. Antel Ltd is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If a Purchaser buying internationally, they are advised to contact their local customs authorities for further details on costs and procedures. The Purchaser of the Goods will also be the importer of record and as such should ensure that the purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Antel Ltd gives no guarantee that the packaging of the Goods will be free of signs of tampering.
4. Intellectual Property
4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Antel Ltd, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Antel Ltd.
5. Third Party Intellectual Property
5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Web Site or unless given express written permission to do so by the relevant manufacturer or supplier.
6. Fair Use of Intellectual Property
Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
7. Links to Other Web Sites
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Antel Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.
8. Use of Communications Facilities
8.1 When using the enquiry form or any other System on the Web Site you should do so in accordance with the following rules:
-8.1.1 obscene or vulgar language must not be used;
-8.1.2 Content that is unlawful or otherwise objectionable must not be submitted. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
-8.1.3 Content that is intended to promote or incite violence must not be submitted;
-8.1.4 it is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;
-8.1.6 Users must not impersonate other people, particularly employees and representatives of Antel Ltd or our affiliates; and
-8.1.7 our System must not be used for unauthorised mass-communication such as "spam" or "junk mail".
8.2 You acknowledge that Antel Ltd reserves the right to monitor any and all communications made to us or using our System.
9.1 In order to purchase Goods on this Web Site and to use the facilities Users are required to submit certain personal details and Payment Information which may vary based upon a User's use of the Web Site as we may not require payment information until a purchase is to be made. By continuing to use this Web Site you represent and warrant that:
-9.1.1 all information you submit is accurate and truthful;
-9.1.2 if you are buying on behalf of your employers, you have the authority to submit Payment Information where any such authority is required; and
-9.1.3 you will keep this information accurate and up-to-date.
10.1 Any and all invoices are due for payment at the point of purchase, unless alternative arrangements have been agreed between the Purchaser and Antel Ltd.
11. Goods, Pricing and Availability
11.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Antel Ltd correspond to the actual Goods, Antel Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. Please refer to Clause 14.1 for incorrect Goods.
11.2 Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.
11.3 Antel Ltd does not represent or warrant that such Goods will be available.
11.4 All pricing information on the Web Site is correct at the time of going online. Antel Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
11.5 All prices on the Web Site do not include VAT. When products are added to your online basket/shopping cart, the full breakdown of VAT and delivery charges will be displayed. Antel Ltd's VAT number is 881 3552 14.
12. Property, Risk and Account of Profits
12.1 Title in Goods will not pass to the Purchaser until the full purchase price for those Goods has been received by Antel Ltd. Title remains with Antel Ltd until payment is complete.
12.2 If the Purchaser sells the Goods on to its own customers in any form, either as purchased from Antel Ltd or forming a component part of a larger Good, and any amount of the purchase price payable to Antel Ltd remains outstanding, the Purchaser must account to Antel Ltd for the proceeds of such a sale. The Purchaser is then required to hold such proceeds on trust for Antel Ltd until payment has been received in full by Antel Ltd.
12.3 Antel Ltd reserves the right to trace all proceeds under the principles of Re Hallett's Estate (1880) 13 Ch D 696. Once the payment date has passed, if any sums remain outstanding, Antel Ltd has the right to enter the Purchaser's premises and remove any Goods which, by virtue of Clause 14.1, remain the property of Antel Ltd.
13.1 Antel Ltd provides an estimated delivery date when placing your order, but this date cannot be guaranteed and Antel Ltd shall not be held responsible for any losses to the customer as a result of any delays. An estimated delivery time cannot be given.
13.2 No refunds will be given for deliveries that take longer to be completed than has been estimated by Antel Ltd.
13.3 If Antel Ltd receives no communication from you, within two days of the estimated delivery date, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.
13.4 If the Purchaser requests delivery to a safe place, while we will attempt to pass on the information to the delivery company and/or delivery driver, we cannot guarantee the delivery will be made, as a signature may sometimes be required.
13.5 If for some reason the delivery isn’t completed, usually due to nobody being present at the delivery address to sign for the Goods, an ‘Attempted Delivery’ card should be left, however Antel Ltd cannot be held responsible if no card to notify the Purchaser of the attempted delivery of the Goods is left, and it is the responsibility of the Purchaser to contact Antel Ltd if they have not received the Goods.
14. Returns Policy
Antel Ltd aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
14.1 If the Purchaser receives Goods which do not match those ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 14 days to arrange collection and return. Antel Ltd is responsible for paying shipment costs. The Purchaser will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased. Refunds and replacements will be issued upon our receipt of the returned Goods.
14.2 If any Goods purchased have manufacturing faults when they are delivered, the Purchaser should contact Antel Ltd within 14 days to arrange collection and return. Antel Ltd is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
14.3 If any Goods develop faults within their warranty period prior to application, the Purchaser is entitled to a replacement under the terms of that warranty. Because of the nature of our Goods, it is necessary that the Purchaser provides proof of a manufacturing fault with the Goods or works with us to establish whether there is an issue with the Goods or whether there is an issue with application. If the issue relates to application of the Goods a refund will not be offered.
14.4 Goods found to be faulty shall not form the subject of any claim for the customers loss, damage or expenses occuring directly or indirectly from the faulty product beyond the replacement of the faulty goods.
14.5 If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to Antel Ltd within 2 days and arrange collection and return. Antel Ltd is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
14.6 If the Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required or has a change of mind, the Goods can be returned to Antel Ltd within 14 days of receipt. The Purchaser must confirm in writing that they would like to return the Goods to Antel Ltd before returning them. Because all of our products are sold with a shelf-life, we're unable to accept returns after 14 days.
Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Antel Ltd (see 14.6 for further information). The Purchaser is responsible for paying shipment costs.
A variable restocking fee will be charged for Goods that have been damaged in any way. The restocking fee will depend on the condition of the returned goods but will usually by between 15% and 50% of the total order amount. If Goods received by Antel Ltd are damaged beyond repair, no refund will be possible, so please make sure to package up your order very carefully. Delivery charges will not be refunded.
14.7 IMPORTANT: When ordering quantities over 3 or a colour that's not listed for that particular product on the website at the time of your order, your order will be custom made for you, therefore we won't be able to accept returns because of a change of mind.
-14.7.1 Specific to Self-Smoothing Floor Screed - Although best efforts are made to ensure colours are kept consistent, small variations will occur between different batches for this product and because all pigments are custom made, we’re unable to accept returns due to a change of mind.
14.8 If the Purchaser wishes to return Goods to Antel Ltd for any of the above reasons, please contact us using the details on https://antel.co.uk/contact-us to make the appropriate arrangements.
14.9 Antel Ltd reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
-14.9.1 Any use that you may have already had out of the Goods;
-14.9.2 Any characteristics of the Goods which may cause them to deteriorate or expire;
-14.9.3 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law.
Antel Ltd coverage rates are estimated based on typical conditions. Many factors can affect the actual coverage including:
- Porisity of substrate
- Application equipment
- The applicator's skill
Antel Ltd's technical staff will recommend the correct quantity of materials in the vast majority of cases and we recommend the customer speaks with them prior to ordering, but Antel Ltd cannot be held responsible for any shortfall/surplus of material.
Technical advice, help and support will only be provided to the Purchaser of the Goods.
17.1 Antel Ltd makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
17.2 No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.
17.3 No part of this Web Site is intended to constitute a contractual offer capable of acceptance.
18. Changes to the Service and these Terms and Conditions
Antel Ltd reserves the right to change the Web Site, its Content or these Terms and Conditions at any time. Users and Purchasers will be bound by any changes to the Terms and Conditions from the first time the Web Site is used by them following the changes. If Antel Ltd is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by Purchasers in the future.
19. Availability of the Web Site
The Service is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
Antel Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of Liability
20.1 To the maximum extent permitted by law, Antel Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.
20.2 Nothing in these Terms and Conditions excludes or restricts Antel Ltd's liability for death or personal injury resulting from any negligence or fraud on the part of Antel Ltd.
20.3 Nothing in these Terms and Conditions excludes or restricts Antel Ltd's liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Web Site.
20.4 Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.
21. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
22. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
All notices / communications shall be given to us either by post to our Premises or by email to firstname.lastname@example.org. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day, during Antel Ltd’s opening hours and on the next business day if the email is sent on a weekend, public holiday or outside of Antel Ltd’s opening hours.
24. Law and Jurisdiction
These terms and conditions and the relationship between you and Antel Ltd shall be governed by and construed in accordance with the Law of England and Wales and Antel Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
25. Translated Terms & Conditions
The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our Website or shall be sent to you upon your written request.
Prices are tax excluded